Look after your money

People have been telling us that during  the last 12 months they've felt much more vulnerable to scams and fraud.

They say that taking care of their money has never been been more difficult.


Here's some ways to spot scams and help to keep you and your money safe.

  • If you are contacted by telephone or mobile, think about what is being said to you and end the conversation if you are unsure.

  • If you are contacted by text or email don't respond and don't click on any links.

  • Talk to someone about what has happened and if necessary take action EG if the contact was claiming to be your bank or your utility company, speak to your bank or utility company directly. 

  • A genuine bank or company will never ask for your private and confidential information IE bank details or PIN over the phone by email or text.

  • Don't give out your private financial details unless it's to a service that you regularly use and you're certain that the request is real.

  • Never agree to download software during or after, you're contacted by someone you don't know or don't use EG utility company.

  • Never agree to transfer or handover money - always check that the request is genuine by contacting the person/company independently of the call email or text.

  • If an email, or a text, or a letter says you must act and you don't usually deal with the company or person contacting you then don't respond.

  • Don't change your payment details for a company you usually use, without checking first that the request is real.

  • If someone contacts you asking for money to help them, because they are sick, have had an accident or are in trouble and you don't know them, don't respond.

  • If someone comes to your door and claims to be collecting for a charity and asks you to share your bank details - don't - charities etc. would rather you stayed safe and contacted them via their websites and official telephone numbers

If a charity, TV Licensing or HMRC (tax office) contacts you and asks you to give out your details or make changes - check with them directly and separately to the call, email or text. These are some of the main examples of scams and fraud that people are telling us about.

If you do fall victim to a scam or fraud keep any emails, texts, letters or records of telephone and mobile calls to help with any legal action.

If you care for someone who is vulnerable please make sure that they understand the risks listed above.

For more information from one of the leading banks click here