During 2018 and 2019 we collated data about people using the GMNA website, social media and contacting us directly.
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53% of people contacting us are health & social care professionals
78% of people wanted help to make a complaint
82% of people wanted help to make a complaint
15% wanted to complain about legal services
30% wanted to complain about legal services
66% wanted to complain about CCGs
81% wanted to complain about social services
47% complained about private service providers