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During 2018 and 2019 we collated data about people using the GMNA website, social media and contacting us directly.

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53% of people contacting us are health & social care professionals

78% of people wanted help to make a complaint

82% of people wanted help to make a complaint

15% wanted to complain about legal services

30% wanted to complain about legal services

66% wanted to complain about CCGs

81% wanted to complain about social services

47% complained about private service providers

Click here to read some of the comments people sent us